Question 1

What is your return/exchange policy?

Accepted Answer

We want you to love your Hi Handsome products. If you’re not satisfied, contact us within 30 days of receipt and we’ll help organise a return, exchange, or store credit (shipping costs excluded).

Question 2

Do you offer samples or trial sizes?

Accepted Answer

Yes. We offer select sample sizes and trial sets so you can try before committing to full sizes. We also run promotions on trial sets from time to time.

Question 3

Do you ship internationally?

Accepted Answer

Yes. Hi Handsome ships to select countries. Shipping costs and delivery times vary based on destination please see our Shipping Policy for details.

Question 4

How do your products compare to other natural grooming brands?

Accepted Answer

We focus on simplicity and effectiveness, using organic ingredients that deliver real results. Explore our product pages for detailed comparisons.

Question 5

Why choose a natural skin & grooming routine?

Accepted Answer

Natural ingredients can help reduce irritation and deliver nourishing results without exposing your skin or hair to toxic chemicals. At Hi Handsome, we believe in empowering men to look and feel their best using premium, clean, and effective ingredients.

Question 6

Do your products contain harmful chemicals?

Accepted Answer

No. Hi Handsome products are free from parabens, sulfates, phthalates, synthetic fragrances, and other harmful additives.

Question 7

Are your products cruelty-free?

Accepted Answer

Yes. All Hi Handsome products are cruelty-free. We never test on animals, and we only work with suppliers who uphold the same ethical standards.

Question 8

How can I simplify my grooming routine?

Accepted Answer

Our products are designed to make your grooming routine effortless. Check out our blog for tips and tricks tailored for men.

Question 9

How do I use the products?

Accepted Answer

Each product includes clear instructions on the label. Generally, skincare items should be used on clean skin, and grooming and haircare products on wet or dry hair as directed. Always follow the recommended usage guidelines for best results.

Question 10

What ingredients do you use?

Accepted Answer

We use botanicals and naturally derived ingredients such as aloe vera, argan oil, antioxidants, and other performance-driven extracts. Every ingredient is chosen for its benefit to skin and hair health and nothing unnecessary is added.

Question 11

Are your products suitable for all hair & beardtypes?

Accepted Answer

Our formulas are designed to be gentle yet effective for a wide range of beard and hair types including sensitive, dry, oily, or combination skin, as well as different hair textures.

Question 12

Are your products safe for children or during pregnancy?

Accepted Answer

Although our products are made with gentle, natural ingredients, we recommend consulting a healthcare professional before use on children or during pregnancy, as individual sensitivities can vary.

Question 13

Is your packaging eco-friendly?

Accepted Answer

We aim to use recyclable or biodegradable packaging wherever possible as part of our commitment to sustainability and reducing waste.

Question 14

Are your products made in Australia?

Accepted Answer

Absolutely! Our grooming essentials are proudly Australian-made, supporting local craftsmanship.

FREQUENTLY ASKED QUESTIONS